Terms & Conditions
1.0 Information About Us:
1.1 We provide professional online checking services to you via our website www.juiceshop.co.uk which is a trading name of Rampar Ltd, a Company registered in England & Wales under Company Number 08396470, and whose registered office is at 10 Kendal Parade, Edmonton, London, N18 1ND, United Kingdom. We are wholesalers and retailers of the Products we sell which are produced for Us by other manufacturers. Our Customer Service telephone number is 020 8350 0887. Any reference to www.juiceshop.co.uk also means Rampar Ltd and Juiceshop.
2.0 These Terms & Your Contract:
2.1 Only these Tcs&Cs will be considered as relevant notice of any offer in relation to you, your purchase and any subsequent contract with us.
3.0 Your Status:
By placing an order through our website, you warrant that:
3.1 you are legally capable of entering into binding contracts; and
3.2 you are at least 18 years old. No persons under the age of 18 should use this Website. You hereby warrant that this condition has been fulfilled.
3.3 you are resident in one of our Serviced Countries; and
3.4 you agree to be bound by these Tcs&Cs.
4.0 How the Contract is formed between You & Us:
4.1 After submitting your request for service to us, you will receive an e-mail acknowledging it. Please note that this does not mean that your request has been automatically accepted. Your request only constitutes an offer to Us to purchase Our Services (“Order”, “Goods”,
“Purchase”). All Orders are subject to acceptance by us, and we will confirm such acceptance by sending you an e-mail that confirms your Order has been accepted. The contract between us (Contract) will only be formed when we send you such Confirmation, and our subsequent dispatch email to you indicating that Your Order has been fulfilled and is on its way to you.
4.2 The Contract will relate only to those services we have confirmed. We will not be obliged to supply any other Service or Goods whether expected or not.
4.3. These Terms and Conditions apply to all Orders and supersede all others. The receipt of acknowledgement of an Order by you, constitutes your acceptance that our conditions herein are the only conditions that apply to the contract, not any other purported terms put forward by you or anyone else.
5. 0 Definitions and Interpretation:
In this Agreement the following terms shall have the following meanings:
“Account” means collectively the personal information, payment information and credentials used by users to access paid content and/or any communications system on the website;
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this website;
“Juiceshop” and www.juiceshop.co.uk are trading names of Rampar Ltd.
“Service” means collectively any online facilities, tools, goods, innovations, services or information that Rampar Ltd makes available through the website either now or in the future;
“Services” means the services available to you through this website;
“Order” means the service you have requested and is accepted by Us;
“Payment Information” means any details required for the purchase of Services from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
“Purchase Information” means collectively any orders, invoices, receipts or similar that may be in hard copy or electronic form;
“Premises” means our registered office is located as shown above;
“System” means any online communications infrastructure that Rampar Limited makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users” means any third party that accesses the Website and is not employed by Rampar Ltd and acting in the course of their employment; and
“Website” means the website that you are currently using and any sub-domains of this site unless expressly excluded by their own terms and conditions.
6.0 Business Customers:
These Terms and Conditions also apply to customers procuring Goods and Services in the course of business.
7.0 Intellectual Property:
7.1 Subject to the exceptions specifically mentioned in these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Rampar Ltd, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
7.2 You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Us.
8.0 Third Party Intellectual Property:
8.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
8.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
8.3 Fair Use of material from the Website may be re-used for Your own personal storage or reference purposes without written permission, where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
9.0 Copyright Policy
9.1 All information shown in Our website is copyright to Rampar Ltd. You may not copy any of its content for any commercial purposes or for any ‘reviews’ or articles for publication, without Our express written permission.
9.2 Any and all reference to any trademarked or copyrighted product or material belonging to another, are hereby expressly acknowledged as being the property of their respective owners.
10.0 Links to Other Websites:
10.1 This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Rampar Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
11.0 Use of Our Website Communications Facilities:
11.1 When using the enquiry, order form or any other System on the Website you should do so in accordance with the following rules:
11.2 You must not use obscene or vulgar language;
11.3 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, homophobic, sexist or racist;
11.4 You must not submit Content that is intended to promote or incite violence;
11.5 It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
11.6 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
11.7 You must not impersonate other people, particularly employees and representatives of Rampar Ltd or our affiliates or any other person; and You must not use our System for unauthorised mass communications such as “spam” or “junk mail”.
11.8 You acknowledge that for quality & security purposes, We reserve the right to monitor any and all communications made to us or using our System, and You acknowledge that We may retain copies of any and all communications made to us or using our System, for the relevant period required by UK Law (7 years).
11.9 You acknowledge that any information you send to us through our System or post to Us, may be modified by us in any way and you hereby waive your moral right to be identified as the author of any such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.
12.0 User Accounts:
12.1 In order to procure Goods and Services on this Website and to use the chat facilities you are required to create an account which will contain certain personal details and Payment Information, which may vary, based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:
12.2 All information you submit is accurate and truthful; You have authority or permission to submit Payment Information where such permission may be required; and You will keep this information accurate and up-to-date. Your creation of an account is further affirmation of your representation and warranty.
12.3 It is recommended that you keep any Account details secret, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared or revealed to another person. If you use a shared computer, it is recommended that you do not save your account details in your internet browser.
12.4 If you have reason to believe that another person without consent has obtained your account details, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until the provision of Services or despatch of goods has commenced. In the event that an unauthorised provision commences prior to your notifying us of the unauthorised nature of the order or payment, We accept no liability or responsibility for any loss and you should make contact with the third party payment service provider detailed in the Purchase Information, ie Your card company.
12.5 When choosing your username and login details, you are required to adhere to the terms set out above in Clause12.3. Any failure to do so could result in the suspension and/or deletion of your Account.
13.0 Products, Pricing, Availability & Delivery Policy:
13.1 Whilst every effort has been made to ensure that all descriptions of Services available from our site correspond to the actual Services and goods offered, We are not responsible for any variations or errors in these descriptions.
13.2 Where appropriate, you are required to select the correct level of ordering and delivery services You require. Our delivery charges are set out clearly on Your order page and will be added to Your basket prior to purchase. We cannot discount or combine postage where such facility does not exist.
13.3 We accept no responsibility if you make an error in ordering by mistake and find later it is not fit for your purpose, if the goods have been opened and/or used.
13.4 The person completing the online order is the Customer, and is responsible for the payment of the goods and giving the correct postal details for delivery. You agree that until paid for, any goods belong to Rampar Ltd. At that point, both the title (ownership) and responsibility for the goods passes to You and becomes Your property, unless they are being returned to Us during the “Cooling off” period, when the title to the goods reverts to Us. In such instances, You agree to take good care of the goods on Our behalf whilst in Your care.
13.5 We are not responsible if you give the wrong delivery address details, and your goods are despatched there due to Your error, and classed as ‘lost in post’ (see also 13.7 below). You alone will be responsible for retrieving the goods at your own expense and time. Once a package is shown in tracking as being successfully delivered, we cannot process or re-ship replacements unless you can provide us with written evidence of non-receipt of your Order.
13.6 We ship all orders placed for UK delivery addresses by Royal Mail. We offer free delivery on all orders over £40.00 (forty) and also offer a next day special delivery option for £7.99. All special delivery orders must be placed BEFORE 4PM the day before delivery expectation. Any special delivery orders placed on a Saturday must be submitted BEFORE 11:30AM but will not be delivered until the following Monday. As the delivery function is passed to a third party to fulfil, we cannot guarantee a specified time of delivery, or any definite delivery times. Any international orders will be sent through Royal Mail or a courier with tracking on the delivery, depending on the delivery service you choose. Any orders being shipped to an address outside of the United Kingdom, will be sent with the appropriate postage amount added for the weight of the package and destination being used. Provided that we reasonably accept in Our absolute judgement that the Products were damaged or broken during the delivery process, you will be entitled to a full refund including the cost of returning the items to Us (This applies to deliveries within the UK only).
13.7 Any ‘loss’ will only be confirmed as lost once the relevant postal carrier has registered the item as lost. If the postal carrier or courier service cannot deliver the package to you at the address you provided on Your order, it is your responsibility at Your cost to retrieve the package at the local post office or depot or to call/contact them and have it re-delivered.
13.8 Any packages shipped outside of the United Kingdom may be subject to additional sales tax and duty charges. We are not responsible for any sales taxes, customs duties or other taxes charged by any customs department. Kindly check with the customs organisation in your own home country, regarding any policies and possible extra charges. You must comply with all applicable laws and regulations of the country for which Our Products are being despatched to. We will not be liable or responsible if you break any conflicting laws or restrictions on import.
13.9 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary. In the event that prices are changed during the period between an Order is placed and our processing that Order and taking payment, provision of the Goods shall commence as per your Order and you will be charged the original price.
14.0 Communications & Orders:
14.1 All notices and communications shall be given to us either by post to our Premises (see address above) or by email to email@example.com
14.2 Such notice will be deemed received 3 days after posting if sent by first class post within the UK, or the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
14.3 Orders and Provision of Services
14.4 No part of this Website constitutes an automatic contractual offer capable of acceptance. Your Order to Us constitutes only a contractual offer that we may, at Our sole and absolute discretion, accept. We reserve the right to reject or decline any Order enquiry at our own discretion, without giving any reason to do so.
14.5 Order confirmations will be sent to you before Our Services begin and shall contain the following information;
14.6 Confirmation of the Services/ Goods ordered including full details of the main characteristics of those Services or Goods; Fully itemised pricing for the Services/Goods ordered including, where appropriate, any taxes, delivery and other additional charges; Relevant times and dates for delivery and details of the cancellation policy once Our Services have begun;
14.7 If we, for any reason, do not accept your Order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that non accepted Order will be refunded via the original method of payment within 14 calendar days.
14.8 Payment for the Services shall be taken via your chosen payment method shown on Our website.
14.9 Provision of Our Services shall commence with immediate effect once you submit your completed order to Us and once payment is received. As Our Services will begin immediately at Your request and in any event within 14 calendar days of Our acceptance of Your Order, You hereby expressly acknowledge that your statutory cancellation rights under the Distance Selling Regulations could be affected by not applying to certain Orders, such as for “Consumables” (see Clause 16.4 below).
15.0 Reserve & Collect Service Conditions:
15.1 We offer a reserve and collect option for your purchases, which can be collected from Our Premises 2 (two) hours after you place your order with us. Please note that your rights under the Consumer Contract Regulations (Distance Selling Regulations) will not apply to such reserve and collect service – it will be treated as an ordinary over the counter, on the actual Premises sale and as such, the so called “Cooling Off Period” will not apply to these sales. In any event, we would not hold or reserve these Products for You, for longer than 1 (one) month.
16.0 Cancellations & Refunds:
16.1 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within 7 days of your informing Us.
16.2 We aim to deal with all refund requests in a transparent and fair way. Under the Consumer Contract Regulations (incorporating the Distance Selling Regulations), You have a legal right to cancel an order for items sold via Our website during the so called “Cooling Off” Period set out below. This means that, during the Cooling Off Period, if you change your mind or for any other reason you decide you do not want benefit from Our Products, you can notify us of your decision to cancel the order and you are entitled to a full refund of the purchase price of any unopened, saleable, and unused products purchased within this time period.
16.3 We will process the refund due to you within 14 (fourteen) days of receiving Our products back from You, but in any event, in accordance with your consumer rights. Your legal right to cancel will end fourteen (14) calendar days from the date Our Products are delivered to You.
16.4 To receive a refund you MUST report your cancellation/refund request to our Customer Services Team within the said Cooling Off Period. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us. Such refunds do not apply to any “Consumables”. Our “e-liquids” and ‘mouthpieces’ (atomisers) are classed as “Consumable items” and are not sold under any warranty, nor are they eligible for any refund. Your statutory rights are not affected by these conditions.
16.5 Upon submitting an eligible request to return items, We will provide you with instructions on how to proceed. If we do not receive back the package of Goods and the cancelled order from you, we will arrange for them to be collected from you at your cost. Residents outside the UK may be eligible for a refund of up to £5.00 GBP for costs incurred returning items, subject to certain conditions.
16.6 With the exception of faulty or mis-described goods, requests for a refund made after the Cooling Off Period (for the purchase price and delivery costs of any of our Products) will be denied. As a consumer, you have legal rights in relation to Goods that are faulty or not as described under the Sale of Goods Act (UK only).
16.7 Further advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms and conditions will affect these legal rights. If you have returned our Products to us because they are faulty or mis-described, we will refund the price in full, along with any applicable delivery charges and any reasonable costs you incur in returning the Goods to Us. As long as the issue has been reported as soon as it is noticed and the faulty Products are within their warranties. Your statutory rights are not affected by these Tcs&Cs.
16.8 We reserve the right to refuse any refund request that does not substantially meet our requirements as stated in these terms and conditions. Your statutory rights are not affected by these requirements.
16.9 In the event that You have any complaints, concerns, Service problems and or requests for refund due, Our address for contact is firstname.lastname@example.org
17.0 Product Warranty & Returning for a replacement.
17.1 Except as expressly stated below, we do not give any representation, warranty or undertaking in relation Our Products. Any representation, condition or warranty which might be implied or incorporated into these terms and conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring Our Products are entirely or partially suitable for your purposes.
17.2 In the event of a demonstrable defect in the workmanship or materials, we offer the following warranties; Any Vaping apparatus or Product attracts a 12 (twelve) months warranty, (excluding 17.3 and 17.4), fair wear and tear and deliberate destruction whether by accident or not), are warranted for a period of 12 (twelve) calendar months from the date of receipt, and may be replaced or repaired, at our discretion once only.
17.3 All of Our kits come with a 28-day parts warranty from date of receipt. Purchasers should be aware that our electronic cigarette atomizers and batteries, although made to the highest quality, may fail or degrade over a period of time. (An electronic cigarette atomiser's usual lifespan is around 14-60 days and an electronic cigarette battery has an expected lifespan of 2-3 months. This is not a guarantee that the Consumer will actually "like" the Electronic Cigarette, simply that it will function as described within the specified timeframe. Additional batteries may be purchased online as needed or desired. Regular replacement of batteries is recommended for best usage of our Products.
17.4 Any “e-liquids”, mouthpieces (atomisers) are classed as “Consumable items” and are not sold under any warranty nor refund option.
18.1 Rampar Ltd makes no warranty or representation that this Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure or that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
18.2 No part of this Website is intended to constitute legal advice (or of any other advice), and the Content of this Website should not be relied upon when making any personal decisions or taking any action of any kind.
18.3 No part of this Website is intended to constitute a contractual offer capable of acceptance. We may decline Your application at any time in Our absolute discretion.
18.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own online security for their personal details and their computers.
19.0 Changes to Our Services and General Information:
19.1 We reserve the right to change the Website, its Content or these Terms and Conditions at any time. Such changes shall be updated on our website as and when such changes occur. In such event You will be bound by any changes to the Terms and Conditions from the first time you use the Website following such changes.
19.2 If We are required to make any changes to Terms and Conditions by law or new legislation, these changes will apply automatically to any Orders currently pending in addition to any Orders placed by you in the future.
20.0 Availability of the Website:
20.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by UK law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
20.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
21.0 Limitation of Liability:
21.1 To the maximum extent permitted by UK law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any direct, indirect, consequential, special or exemplary damages arising from the use of Our Website or any information contained therein, or from using Our Products. Users should be aware that they use the Website and its Content and Our products at their own risk.
21.2 Nothing in these terms and conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
21.4 UK Only: Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable by a competent legal authority, that term is to be deemed severed from these Terms and Conditions but such deletion shall not affect the validity and enforceability of the remainder.
22.0 Privacy & Any Conflict of Tcs&Cs:
22.2 In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
22.3 In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these current Terms and Conditions shall prevail unless it is expressly stated otherwise.
22.4 Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Rampar Ltd.
22.5 Website Modifications and Revisions - We have the right to change, modify or revise our Website at any time without prior notification to You. By using our Website, you agree to be bound by any changes, modifications and revisions. We suggest that you review this page regularly in order to be fully aware of our up-to-date terms and conditions.
23.0 Non Reliance on Information:
23.1 The content on our Website is provided for general information only. It is not intended to offer or be capable of becoming advice on which you should rely. Should you wish, you can obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.
23.2 The images of Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours, size and design accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour and accurate size of Our Products.
23.3 Products may vary slightly from those images.
23.4 The packaging of the Products may vary from that shown on images on our Website.
23.5 We are committed to continual improvement and Product choice. As a result we reserve the right to change, adapt, add to, withdraw or otherwise change the designs, functionality, appearance and availability of Our Products at any time.
24.0 Liability for the Website:
24.1 We cannot warrant or guarantee the accuracy or completeness of all or any information published on the Website. Nor can We warrant or guarantee that the Website will remain available at all times or that content is kept up to date or that it will be secure or free from bugs or viruses. The Website is made available only on an “as is” basis. To the absolute maximum permitted under applicable law, We hereby exclude all representations, warranties, conditions or other terms (express or implied) that relate to or may apply to the Website and the use of our Website.
25.0 Use Of Products & Health Notices:
25.1 You hereby expressly warrant that You take full responsibility for the use of Our Products. Some of our e-liquids (e-Juice, Vapour) can contain vegetable glycerine, nicotine and propylene glycol, as well as other natural and artificial flavourings.
25.2 We do not guarantee or warrant that use of these Products has no risk or are safe to use. If you have any doubts, You should consult Your doctor before using Our Products.
25.3 We do not recommend that Our Products should be used by persons under the age of 18 years, by pregnant or breast-feeding women or anyone in any form of ill health. Our electronic cigarettes and e-juice can contain nicotine, which is an addictive substance. If you are unsure of the effects of nicotine, please consult with Your doctor.
25.4 Our Juice Shop products are not designed or warranted by Us to be a ‘stop smoking aid’ or nicotine replacement therapy. They are not to be consumed by any persons with or at risk of heart disease, high blood pressure, diabetes or taking medicine for depression or asthma. If you experience nicotine misuse symptoms such as vomiting, dizziness, diarrhoea, nausea, weakness or an increased or rapid heart-beat, please stop using Our Products at once, and consult your doctor.
25.4 In certain doses, Nicotine can be toxic if it is swallowed or if it comes into contact with skin. You should take care not to ingest or spill the liquids on exposed areas. Nicotine juices can sometimes stain clothing, fabrics or furniture surfaces. You should take care not to drip or spill the liquids onto such areas, wiping any accidental spillage immediately with a damp cloth. We do not accept any liability for any discolouration, staining or damages using Our Products if You are not careful in storing or using the Products.
25.5 Our Products contain small components and can be choking hazards to both adults as well as children and animals. Consequently, Our Products should be kept out of the reach of children and pets. Subject to our liability provisions outlined above, We are not responsible for any harm, loss, or allergic reaction that maybe be caused by Your using Our Products.
26.0 Applicable Law and Jurisdiction:
26.1 These Terms and Conditions and the relationship between you and Rampar Ltd shall be governed by and construed in accordance with the Laws of England and Wales. You hereby agree to submit any disputes, clarifications or claims to the exclusive jurisdiction of the Courts of England and Wales.